Customer Care

Welcome to BSHAA's Customer Care pages.  Here you can find out about the Society's Customer Care Scheme and how if you use businesses displaying the sign on the left of this page,  it will further increase your confidence in the hearing care provided there. The Society and its members are fully commited to assuring you high quality hearing care and this assurance is taken a step further through the Customer Care Scheme.

In these pages you can find out about the Scheme and what it means to you as a patient. You can also learn how it can help you if, despite all the best efforts of your hearing aid audiolgist, things go wrong.

You can also find out how the Society is working to develop a Consumer Code which it hopes to have approved by the Office of Fair Trading.

If you are a hearing care company or practising hearing care professional not yet registered in the scheme you can find out more and register online.

The menu at the top of this page will help you find your way to the right information.