How to complain

If you are unhappy about your hearing care, in the first instance please contact your Registered Hearing Aid Dispenser or Hearing Centre; they will wish to hear from you and to do what they can to resolve any problem. If you're not sure who to contact, we can tell you.

Just phone, write or email us.

British Society of Hearing Aid Audiologists

6th Floor, Remo House

310-312 Regent Street

London

W1B 3BS

secretary@bshaa.com

Telephone:  01371 876623

Once you have contacted your Registered Hearing Aid Dispenser or Hearing Centre you must then follow the procedure that they outline to you. This should not take longer than 20 working days. If you still feel your complaint has not been resolved or handled satisfactorily you can ask the Society's Conciliation Service for help.

You can do this by letter or telephone or you can complete the form below.

The Conciliation Officer will need you to outline the details of your complain and will ask the Registered Hearing Aid Dispenser or Hearing Centre to respond. They will endeavour to resolve the matter through conciliation in a manner acceptable to you.

If you are not happy at that point, you may seek redress from the Independent Arbitrator appointed by BSHAA. Both you and the Registered Hearing Aid Dispenser or Company are bound to accept their findings. The above steps are designed to offer a comprehensive process for finding a positive outcome to your complaint.

Who else could help me?

You may contact the Health Professions Council; the Council's duties include ensuring adequate standards in dispensers' conduct and competence. The address is Park House, 184 Kennington Park Road, London, SE11 4BU.

You are, of course, free at any time to instruct a solicitor and proceed through the courts but you should note that this may exclude you from using BSHAA's services.

You may seek the assistance of your nearest Citizens' Advice Bureau and can find their telephone number in a phone book or the Yellow Pages.