Customer Care

Mediation Service (Customer Care Scheme)

Our Mediation Team

Mr. Darren Glancey

Mr. Tasso Papoudopolous

Members of BSHAA are justifiably proud of the high levels of service they provide...

They are registered health professionals and have to meet the standards of their regulator, the Health and Care Professions Council, as well as BSHAA’s own BSHAA Code of Practice.

Among other things, this requires each member to act at all times in your best interests by giving hearing advice to improve your quality of life and take every step necessary to satisfy your hearing needs. They will do their utmost to ensure that you are satisfied with the hearing care you get.

If things do go wrong

Every member of BSHAA is signed up to our Mediation Service (formerly Customer Care Scheme) and will have a clear, responsive procedure in place to deal with your issue.

If they’re not able to deal with the issue, then you will have access to BSHAA’s own independent complaints resolution service. In the last three years the scheme has resolved 95% of all the cases it looked into.Mediation Service

How to contact us:

If you have reason to be unhappy with the service your hearing aid dispenser has provided, in the first instance speak to them as they will have an established resolution procedure.

If you have done this and are still unhappy, then you can lodge your issue with us online by filling in the contact form below or calling 0345 646 1851:

Contact Form

Name

Address

Post Code

Phone

Name of Audiologist

Name of Company and Branch location

Approximate date hearing aids were fitted

Were they fitted at home?

yes no

What is the nature of your complaint?

What is it you'd like to achieve?

If you have already reported your concerns: who to and when (approximately)?

What, if anything, has the audiologist or company suggested that they do to put matters right?

Please upload any supporting documents here

If you would like someone else to handle this in your name, enter their name here:

How did you hear about BSHAA?

Did the company give you details of our complaint scheme??

yes no

I agree that the BSHAA Customer Care Scheme can investigate my complaint. In submitting this form, I consent to the dispenser/company/manufacturer (“service provider”) making available any of my records that BSHAA may require for the purpose of dealing with my complaint and to BSHAA sending a copy of this form and any documents that I submit to the service provider. All discussion/emails and any other correspondence between BSHAA and the Service Provider will remain confidential.

Mediation Service email: mediation@bshaa.org

Client Mediation phone number: 0345 646 1851

comms@bshaa.org

Join

Login