BSHAA is currently preparing detailed guidance to support members and their clients to manage insurance claims for lost or damaged hearing instruments. This detailed guidance will be published by the end of the year.
Given the number of queries about this issue over the last few months, the Society has published interim guidance for members and manufacturers who are approached by a third-party audiologist appointed by an insurer.
BSHAA strongly holds the position, supported by evidence, that the relationship between audiologist and client plays a significant role in achieving successful outcomes from hearing care. As a result, a hearing instrument which has been professionally fitted must not be treated as a commodity item by the insurance industry but as an important medical device, prescribed by a highly trained, regulated clinician and protected by legislation.
Insurance companies should not interfere in the important relationship between a clinician and their client. Our detailed guidance to be published before the end of the year will explain this position in more detail for the benefit of both clients and insurers.
Prior to publication of that guidance, BSHAA recommends that:
If you are unsure about changes you should make to operate within the new guidance, contact BSHAA at comms@bshaa.org for additional support and confidential advice about how to remain consistent with the guidance.
Should cases come to light where the guidance is not being followed correctly, BSHAA will engage with those concerned to encourage and support compliance, and will take appropriate action as necessary, but will not comment publicly on individual cases.
If you are unsure about changes you should make to operate within the new guidance, contact BSHAA at comms@bshaa.org for additional support and confidential advice about how to remain consistent with the guidance.
Should cases come to light where the guidance is not being followed correctly, BSHAA will engage with those concerned to encourage and support compliance, and will take appropriate action as necessary, but will not comment publicly on individual cases.
The British Society of Hearing Aid Audiologists
City Wharf,
Davidson Road,
Lichfield,
Staffordshire,
WS14 9DZ
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