Technical Support Officer

Technical Support Advisor

Hamilton

Oticon Limited, part of the Demant Group, is a world-leading group of hearing healthcare companies covering all areas of hearing care from diagnostic instruments and hearing aids to cochlear implants and bone-anchored hearing solutions. However more than anything else, we are in the business of making a life-changing difference to millions of people across the world.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 16,000 staff and generates annual revenue of DKK 16 billion. Our hearing aids are sold in over 100 countries where we create life-changing differences through hearing health.

Oticon is among the three largest companies worldwide within the hearing solutions business. As technology leaders of the industry, we constantly strive towards our vision: a world where hearing loss is no limitation. We challenge conventions and push the limits of technology to change the lives of people with hearing loss

At Oticon, our company values of Trust, Team Player, Innovation and Can-Do Attitude underpin everything we do. We are always looking for people with talent, passion and integrity to help us push the boundaries of technology even further so we can empower people in need of hearing support.

The Role

Oticon Limited has a vacancy within the Technical Support Department for a Technical Support Advisor. As a leader in the hearing industry, Oticon utilises the most modern technology to achieve our goal - helping people live the life they want with the hearing they have. Based in Hamilton, Scotland and reporting to the Technical Support Manager the responsibilities include:-

Key Responsibilities

• Providing audiological and technical support to our customers. This includes fitting support, instrument selection, software and hardware support

• Providing audiological support and product knowledge to Oticon employees, this includes developing training materials for internal use

• Participation in new product launches and delivering customer seminars

Required Skills & Competencies

• Experience within the field of Audiology (Hearing Care Assistant / Hearing Aid Dispenser / Audiologist) or Technical Support / Technical Customer Service / Helpdesk background.

• Excellent communication skills, including a professional telephone manner

• Experience in the selection and fitting of Oticon or Bernafon Hearing Instruments would be an advantage but not essential.

• Experience with Microsoft applications and Microsoft Operating Systems would be an advantage

• Ability to multi-task

• A team player with excellent interpersonal and organisational skills

We offer a competitive salary and benefits package, including pension and our Employee Assistance Programme, WeCare offers tools and information to help you manage life’s predictable events – as well as the unpredictable ones.

From a personal development perspective, you will work with your manager on a plan unique to you and we actively encourage a focus on continual learning and development.

Finally, we are proud of our company and the difference we make for people in the world. We hope you will share this pride.

If you feel you have the relevant competencies required and would like to join an exciting & engaging organization, then please apply for this job opportunity with your CV and covering letter outlining your current salary and experience to Gillian Hutcheson, HR Manager, glhu@oticon.com

Equal Opportunities

Oticon is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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