Membership of BSHAA is voluntary and a clear commitment to the highest standards of care and continuous professional development. Our members are passionate about delivering high quality hearing care and customer service.
Every BSHAA member is signed up to our Customer Care Scheme and has a clear procedure in place to deal with any complaints. If they’re not able to deal with your issue, then you will have access to BSHAA’s independent complaints resolution service. In the last three years, the scheme has resolved 95% of all the cases it has looked into.